Returns & Exchanges

At Allure Flooring, we want you to be completely satisfied with your new look, which is why we offer a 30-day return window for all uninstalled and unopened flooring products. Please ensure all items are in their original packaging to qualify for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team or log into your account portal to submit a return request and receive your Return Merchandise Authorization (RMA) number.

• 2.
  Prepare Your Shipment

  Carefully repackage the unopened flooring boxes onto their original pallets or in secure containers to prevent damage during transit.

• 3.
  Schedule Pickup

  Arrange for a freight carrier to collect the items from your location; please note that return shipping costs are the responsibility of the customer unless the product is defective.

• 4.
  Inspection and Refund

  Once our warehouse team inspects the returned goods to verify they are in resalable condition, we will issue a refund to your original payment method within 7-10 business days.