Frequently Asked Questions
Everything you need to know about your premium flooring journey.
How do I calculate how much flooring I need to order?
Measure the length and width of your room and multiply them to get the square footage. We recommend adding a 10% 'wastage' buffer to account for cuts and trimmings during installation.
Do you offer samples before I commit to a full order?
Yes, we offer sample swatches for all our hardwood, laminate, and luxury vinyl collections. You can order up to five samples to see how the materials look in your home's natural lighting.
What is the typical shipping timeframe for large flooring orders?
Standard domestic shipping usually takes 5 to 10 business days. Because flooring is heavy and shipped via freight, our carrier will contact you to schedule a specific delivery window.
Can your flooring be installed over existing surfaces?
Many of our luxury vinyl and laminate products feature a 'click-lock' system that can be installed over existing hard surfaces, provided they are level, clean, and dry.
What is your return policy for unused boxes?
We accept returns on unopened, undamaged boxes within 30 days of delivery. Please note that a restocking fee may apply, and return shipping costs are the responsibility of the customer.
Are Allure Flooring products compatible with underfloor heating?
Most of our engineered wood and stone-plastic composite (SPC) products are compatible with radiant heating systems. Always check the specific product specifications for maximum temperature limits.